Terms & Conditions

Table of Contents

  1. Scope of Application
  2. Conclusion of the Contract
  3. Prices and Payment Conditions
  4. Shipment and Delivery Conditions
  5. Force Majeure
  6. Delay in Performance
  7. Reservation of Title
  8. Warranty Claims
  9. Liability
  10. Statute of Limitation
  11. Retention & Assignment
  12. Applicable Law and Jurisdiction

1) Scope of Application

These Terms and Conditions apply to all purchases made through thepigment.al, operated by MM Operations GmbH (hereinafter “Seller”), and govern all agreements between the Seller and business clients or individuals (hereinafter “Client”) purchasing goods or services through the website.

These Terms shall apply exclusively, even where conflicting terms by the Client are presented, unless explicitly agreed otherwise in writing.

2) Conclusion of the Contract

Product listings on the website are not binding offers but invitations to place an order.

By placing an order through our checkout system, the Client submits a binding offer to purchase.

A contract is formed when the Seller confirms the order, ships the goods, requests payment, or successfully processes payment via PayPal or card.

Contracts are concluded in English or Albanian. It is the Client’s responsibility to ensure valid contact details and ability to receive email communication.

3) Prices and Payment Conditions

All prices include VAT in accordance with Albanian law. Shipping and additional charges are shown at checkout. The Client is responsible for any non-Albanian taxes or bank charges.

Payments must be made using accepted methods listed on the website (e.g., credit card, PayPal, bank transfer). Prepayments are due immediately. Late payments may incur interest.

4) Shipment and Delivery Conditions

Goods are delivered to the address specified by the Client. Partial deliveries are allowed. Risk transfers to the Client upon shipment handover. The Seller is not liable for third-party delivery delays.

In-person pickup is not available.

5) Force Majeure

The Seller is not liable for delays caused by unforeseen events (e.g., war, natural disasters, pandemics). The Seller may cancel or postpone delivery in such cases without Client compensation.

6) Delay in Performance

If delay is caused by the Seller, the Client may withdraw from the contract. The Client must state their intent in a timely manner. Storage fees may apply if the Client delays shipment.

7) Reservation of Title

Goods remain the Seller’s property until fully paid. If goods are altered or resold, ownership may partially transfer back to the Seller. The Client may not pledge, resell, or assign goods before full payment.

8) Warranty Claims

Minor defects or improper handling void warranty rights. Used goods are sold “as-is”. Warranty claims must be reported within 1 year of delivery unless otherwise provided by law.

The Seller may choose to repair or replace defective goods. The Client is responsible for returning the defective item within 30 days.

9) Liability

The Seller is fully liable in cases of gross negligence, intentional misconduct, injury, or legal warranty. In all other cases, liability is limited or excluded as permitted by law.

10) Statute of Limitation

Non-warranty claims expire within 1 year from discovery, and in any case within 5 years from delivery.

11) Retention & Assignment

The Client cannot withhold payments or assign contractual claims without the Seller’s prior written consent.

12) Applicable Law and Jurisdiction

These terms are governed by the laws of the Republic of Albania. The competent court for legal disputes is the District Court of Tirana, unless required otherwise by law.